Our Commitment to Your Privacy
When you create an account with Monopoly Live, you trust us with personal information. We take that seriously. This Privacy Policy describes how we handle that information — clearly, without unnecessary legal jargon — so you know exactly what's happening with your data at every stage of using the platform.
This policy applies to all users accessing Monopoly Live from the Philippines. It covers information collected through our website, mobile app, and any related services. By registering an account, you acknowledge that you have read and understood this policy.
If you have questions that aren't answered here, reach out to our support team at [email protected]. We'll respond as promptly as we can.
How We Approach Privacy
Our core privacy practices, summarised before the full policy detail below.
Collect Only What We Need
We collect personal information that is necessary to operate the platform, verify your identity, process transactions, and comply with applicable regulations. We don't collect information for its own sake.
Stored and Transmitted Securely
All personal data is stored using industry-standard encryption. Sessions on Monopoly Live use SSL/TLS encryption end to end. We conduct regular security reviews to identify and address potential vulnerabilities.
You Control Your Data
Registered players can request access to their personal data, ask for corrections, or request deletion — subject to legal retention requirements. Contact support to exercise any of these rights.
No Sale of Personal Data
We do not sell your personal information to third parties for marketing or commercial purposes. Data shared with service providers is governed by strict confidentiality agreements and limited to what is needed for their function.
Compliant with Philippine Law
Our data practices are guided by the requirements of the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules. You have statutory rights as a data subject under this law.
Marketing You Can Opt Out Of
Promotional communications — such as bonus notifications and new feature updates — are sent based on your preferences. You can update your communication settings any time from your account dashboard.
1 What Information We Collect
We collect personal information in the following categories:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID | KYC verification, age compliance |
| Contact Data | Mobile number, email address | Account registration, OTP, communications |
| Financial Data | Bank account or e-wallet details used for transactions | Deposits and withdrawals in PHP |
| Transaction Data | Deposit history, bet records, withdrawal records | Account management, dispute resolution |
| Technical Data | IP address, device type, browser, operating system | Security, fraud prevention, platform optimisation |
| Usage Data | Pages visited, game sessions, session duration | Platform improvement, responsible gaming monitoring |
2 How We Collect It
Personal information reaches us through several channels:
- Direct submission — when you register, verify your identity, submit a withdrawal request, or contact support.
- Automated collection — through cookies, session logging, and analytics tools as you navigate the platform and its games.
- Payment providers — when you initiate a deposit or withdrawal, your payment provider may share transaction confirmation details with us.
- Third-party verification — identity verification may involve cross-referencing data with KYC service providers.
We do not purchase personal data from data brokers or third-party marketing lists.
3 How We Use Your Information
Your information is used for the following purposes:
- Creating and managing your Monopoly Live account.
- Verifying your identity and age (21+) as required for registration and withdrawals.
- Processing deposits and withdrawals in Philippine Peso through your chosen local payment method.
- Detecting and preventing fraud, account abuse, and cheating on the platform.
- Providing customer support and resolving disputes.
- Monitoring for responsible gaming indicators and applying limits or restrictions where necessary.
- Sending account-related notifications (transaction confirmations, security alerts, OTP codes).
- Sending promotional communications, subject to your communication preferences.
- Complying with applicable laws, including anti-money laundering regulations.
5 Data Retention
We retain personal data for as long as your account is active and for a period after closure as required by law or legitimate business need. Specific retention periods include:
- Account and identity records: retained for a minimum of five years after account closure, as required for anti-money laundering compliance.
- Transaction records: retained for at least five years from the date of each transaction.
- Technical and usage logs: retained for up to 12 months from collection.
- Support communications: retained for up to three years.
After the applicable retention period, data is securely deleted or anonymised.
6 Security Measures
Monopoly Live uses a layered approach to data security:
- SSL/TLS encryption for all data transmitted between your device and our servers.
- Encrypted storage for sensitive personal and financial data at rest.
- OTP-based verification for account registration and sensitive actions.
- Access controls limiting internal staff access to personal data on a need-to-know basis.
- Regular security assessments to identify and address vulnerabilities.
No online system is completely immune to security risks. If you suspect your Monopoly Live account has been compromised, contact support immediately at [email protected] and change your password without delay.
7 Your Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by Monopoly Live:
Request a copy of the personal data we hold about you.
Request that inaccurate or outdated data be corrected.
Request deletion of your data, subject to legal retention requirements.
Object to processing of your data for marketing purposes.
Request your data in a structured, machine-readable format.
Lodge a complaint with the National Privacy Commission (Philippines).
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.
9 Children and Minors
Monopoly Live is strictly for adults aged 21 and above. We do not knowingly collect personal information from anyone under 21 years of age. If we discover that a minor has registered an account, we will close the account immediately and delete associated personal data.
If you believe a minor has created an account on the platform, please notify us at [email protected] and we will investigate promptly.
10 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will notify registered users by email or through an in-platform notice before the changes take effect.
The date at the top of this document indicates when it was last revised. The current version is always available at monopolylive.vu/privacy-policy. Continued use of the platform after any update constitutes your acceptance of the revised policy.
Play with Confidence
Your data is in safe hands at Monopoly Live. Create your account today and enjoy live casino, slots, sports betting, bingo, and fish games — all with PHP payouts and local payment options built for Philippine players.
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